Privacy Policy

In selecting Gateway Record Solutions as a vendor, its clients express confidence in the reputation Gateway Record Solutions has built as the leading provider of quality medical information, risk management and investigation services to the insurance, legal, clinical and business communities. In appreciation of that commitment, and to demonstrate Gateway Record Solutions’ clients' confidence is justified, Gateway Record Solutions has established the following privacy policy. Gateway Record Solutions understands the privacy of information entrusted to it by clients is vital, and Gateway Record Solutions is committed to protecting that privacy.

Protecting Information

Gateway Record Solutions maintains security policies and practices in its facilities and systems to protect appropriate information from unauthorized access and inappropriate disclosure, alteration or destruction. Security may include, but is not limited to, encryption, physical access security and other appropriate technologies. Gateway Record Solutions continually reviews and enhances security systems as necessary. Personnel failure to hold in confidence private information is subject to disciplinary process. Personnel are required to execute an acknowledgement of their receipt and understanding of Gateway Record Solutions’ policies and procedures containing confidentiality obligations, to which they are subject. Gateway Record Solutions does not provide private information to the general public. Gateway Record Solutions does not compile or distribute mailing lists or consumer marketing data from information received from clients. Gateway Record Solutions does not modify or correct information obtained from other persons or organizations, since such information is not prepared by Gateway Record Solutions.


Gateway Record Solutions makes use of both session and persistent cookies on websites it owns and operates directly or operates indirectly through a third party partner. Cookies are small pieces of data that are stored by the user’s Web browser on the user’s hard drive. Cookies are utilized by websites to enhance a user’s experience and remember information such as user name, language, viewing preferences, shortcut navigation and other user preferences. On some websites under Gateway Record Solutions’ direct or indirect control, user’s browsing and/or buying habits are also tracked and stored in a cookie, however, at no point in time will any user medical or health information be stored in cookie data.

Server and Application Logging

Gateway Record Solutions Web Servers automatically collect Internet Protocol (IP) addresses which are used solely for reporting demographic information, number of visits, and in communications troubleshooting. Authentication credentials are also recorded to comply with auditing requirements and assist in investigation of customer-initiated service requests. As GATEWAY RECORD SOLUTIONS upgrades, enhances, modifies or maintains its systems, services and procedures, modifications may be made to this policy.

Obtaining and Sharing Information

Gateway Record Solutions respects the privacy of individuals while obtaining information for legitimate businesses that can demonstrate an appropriate need for the information. Gateway Record Solutions obtains information ordered by its clients using sources identified by clients - either the subject individual or a reputable source. Gateway Record Solutions obtains and discloses such information pursuant to appropriate written authorizations to gather information for, and disclose it to, its clients for the purposes of their underwriting and servicing of insurance policies, and for their other legitimate purposes authorized by law. Gateway Record Solutions handles such information in accordance with its clients' directions, the written authorizations, Gateway Record Solutions’ contracts with clients, and applicable law. Gateway Record Solutions does not share information it obtained for a client with its other clients, unless the subject's authorization permits such.

Kinds of Information

Gateway Record Solutions is authorized by clients to act as their representatives in obtaining information on individuals regarding the following:

Sources of such information may include various governmental agencies, medical facilities, independent consumer reporting agencies or other information exchange organizations or individuals provided for personal and business references.

Opting Out

Gateway Record Solutions does not use the information it obtains on behalf of its clients. Therefore, if a subject of information desires to opt out of having the information used for any purpose, the subject should address this option with Gateway Record Solutions’ client when the subject provides the authorization to release information to Gateway Record Solutions’ client. However, when Gateway Record Solutions makes a direct inquiry of the subject of the information, there is an opportunity presented for the subject to opt out of providing the information. In these instances, the subject need only decline to provide the requested material. In all other instances, Gateway Record Solutions only gathers and discloses the information pursuant to the subject's written authorization obtained by Gateway Record Solutions’ clients.

Notice to all Users

The systems are restricted solely to authorized Gateway Record Solutions users and may be monitored for administrative and security reasons. All users expressly consent to such monitoring. Any use of the system must be in compliance with all Gateway Record Solutions policies and applicable laws. Unauthorized users or any unauthorized use will subject the user to criminal and civil penalties under applicable law.


Please address questions regarding Gateway Record Solutions’ privacy policy to Gateway Record Solutions at

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